Provident Hungary, a leading provider of home credit and part of International Personal Finance Plc, is pleased to announce that it has won multiple ‘Excellence in Customer Service’ awards.
The annual awards, which have been running since 2009, are designed to identify and recognise companies that have outstanding standards of customer service, across a wide range of industries. To select the winners, ClientFirst, who specialise in customer satisfaction, visited 1,500 customer branches, interviewed 6,500 customers and collected over 200,000 opinions as part of a mystery shopping exercise.
Provident Hungary won awards for Personal Customer Service, Call Centre Customer Service and Digital Customer Service. In addition, the company’s call centre operations were recognised with the Best Customer Experience special award in the Call Centre category. It is the fourth time Provident Hungary has won more than one award in a single year; something no other business has managed to match. Provident Hungary was in good company with a number of international blue-chip companies recognised at the event.
Botond Szirmak, Country Manager of Provident Hungary, said: “Customer satisfaction is a priority for us, and we are delighted our team has been recognised for their efforts. Our continued success depends on serving our customers well and retaining their custom. Everything we do revolves around the relationships we have with our customers. We will strive to maintain the standards recognised by these awards and will continue to put the customer at the heart of everything we do.”
For the twelve months ended 31 December 2017, IPF’s Southern European business, which includes Hungary and Romania, had 499,000 customers and credit issued was £288.4M.
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Investor relations and media contacts:
International Personal Finance
Rachel Moran - Investor Relations +44 (0)7760 167637 / +44 (0)113 285 6798
Nick Jones – Media +44 (0)7876 138581 / +44 (0)113 2856815
FTI Consulting
Neil Doyle +44 20 3727 1141 / +44 7771 978 220
Antonia Powell +44 20 3727 1485 / +44 7711 264 157
