International Personal Finance (IPF) is delighted to report that its business in Poland, Provident Polska, has been awarded a Customer Friendly Company (CFC) award for outstanding customer service.
The customer service accolade was presented to David Parkinson, Country Manager and Kasia Jozwik, Marketing Director, in recognition of the company’s commitment to providing individual, honest, professional and transparent services to its 875,000 customers. Provident’s contact centre operation was also singled out for its high standards of customer care.
Overall the company registered a customer service score of 93% against an average score of 80%.
The status of Customer Friendly Company is only awarded to companies that meet strict customer service criteria, which are independently assessed by the Management Observatory Foundation. The CFC awards were established in 2003, and Provident is delighted to join other worthy recipients of this prestigious award that includes BP, AVIVA, Alior Bank, Link4, Mondial Assistance and Kredyt Bank.
David Parkinson, Country Manager, was delighted to receive the award on behalf of the Polish business. He said: “Our growth strategy has customer engagement, and in particular, the customer experience as one of its key drivers. It is therefore particularly pleasing that we have secured this award as it recognises the considerable work we have put into delivering an exceptional customer experience across all of our customer interactions.
“It is a huge achievement for our field-based Agents who work tirelessly every single day to deliver great customer service. Our branch and head office people have also put a huge amount of work into ensuring our Agents are properly supported with the right information, processes, products and training to meet the expectations and needs of all our Polish customers.”
In total, 28 Polish companies secured the CFC status in 2012.
For further information contact:
Nick Jones +44 (0) 113 285 6815
Head of Communications nick.jones@ipfin.co.uk
