We are a leading international provider of home credit in emerging markets

Resilient and successful business model

We operate in underserved emerging markets where demand for credit is growing.

Explore our business model 

Our vision and values

Our values govern everything we do. They support our vision and are central to delivering the business strategy.

Find out how our values underpin our commitment to work responsibly

New market entry

We use a rigorous process of research and due diligence to evaluate new markets and calculate the right time to make our entry.

Our seven key viability tests

Operating in six countries

We operate in six countries Poland, the Czech Republic, Slovakia, Hungary, Mexico and Romania. We also have a central office in Leeds, UK.

Explore our markets

Stakeholder engagement

Consultation with our stakeholders is key to our success. Stakeholder roundtables have been well received, with participants impressed by the open and frank dialogue.

See what our stakeholders are saying

Robust investment

We offer a resilient business model; effective risk management; an experienced management team; a strong financial profile; and good profitable growth.

Find out about our investment proposition

Global Change Management Programme

Our five-part Global Change Management Programme is reshaping our business for the future.

Discover how 

Customer service score

We listen to each of our 2.3 million customers: we survey 30,000 customers every month.

Learn more about our Customer service score

Responsible lending

Our agents made 100 million home visits in 2010. Their knowledge and judgement of a customer’s ability to repay a loan ensures we make responsible lending decisions.

See how we treat customers fairly

We are International Personal Finance plc, a leading international provider of home credit in emerging markets and the human face of finance: we know each of our 2.3 million customers personally.

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The loan process

Our home credit model is a long-established, resilient and profitable business model that has been operating for 130 years.

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